This product warranty (the "Warranty") is provided by SNAPSHOT (the "Company") to the original purchaser (the "Customer") of the product (the "Product") for a duration of: 

  • 1 year from the date of purchase for Smart Locks.
  • 3 years from the date of purchase for Smart Curtain Motors.
  • 1 year from the date of purchase for Security Cameras, Door Bell, Lighting,Sensors, Switches and Plugs.

The Warranty covers manufacturing defects and workmanship under normal use of the Product.


Warranty Coverage:

The Company guarantees that the Product will be free from defects in materials and workmanship during the Warranty period.
The Warranty is only valid for the original Customer and is not transferable to any other individual or entity.
The Company will, at its sole discretion, repair or replace any defective part or Product covered by the Warranty. The Company may use new or refurbished parts or Products for any replacement, subject to applicable laws and regulations.
The Customer is responsible for all shipping costs associated with returning the defective Product to the Company for warranty service.
The Warranty does not cover damages caused by misuse, accident, neglect, unauthorized modifications, or any external factors beyond the Company's control.

Warranty Claim Process:

In the event of a defect covered under this Warranty, the Customer must promptly contact the Company's Customer Service department via telephone or email provided on our website.
The Customer should provide the original purchase receipt and a detailed description of the defect, along with any relevant photographs or videos, as instructed by the Customer Service representative.
The Company may require the Customer to return the defective Product for inspection purposes. The Customer will receive instructions on how to safely return the Product if necessary.
Upon receipt and verification of the defective Product, the Company will determine whether to repair or replace the Product.
The repaired or replacement Product will be shipped back to the Customer at the Company's expense, within a reasonable time frame.

Limitations and Exclusions:

The Warranty is void if the Product's serial number or any other identification label is altered, defaced, or removed.
Any repair or replacement provided under this Warranty does not extend the original Warranty period.
The Warranty does not cover any third-party accessories or components that are not the original part of the Product.
Under no circumstances shall the Company be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Product.

This Warranty is the sole and exclusive warranty provided by the Company for the Product and supersedes all other warranties, representations, or guarantees, whether written, oral, or implied.
Please carefully read and understand this Warranty before using the Product. By using the Product, the Customer acknowledges and agrees to be bound by the terms and conditions of this Warranty.
If you have any further questions or require additional information, please contact our Customer Service department.

SNAPSHOT General Trading - Beirut,Lebanon
Mobile: +961 81 976 876